Gifty for Shopify help

Getting set up

The app walks you through these steps in order.

1. Approve billing. You approve the 5% charge once. Nothing is billed until a gift is claimed. Billing currently supports USD stores.
2. Probe the tax ceiling. Gifty finds your store's highest registered jurisdiction rate, so checkout never undercharges tax.
3. Confirm a flat gift shipping rate. Set a single flat rate for gifts. Shopify does not re-rate shipping when the address changes.
4. Turn on "Don't use shipping address as billing address by default." This is in your Shopify checkout settings. It keeps the placeholder address from becoming the giver's billing address.
5. Accept the gift tax and order policy.
6. Add the "Send as a gift" block. In the theme editor, open the product template and add the app block.
7. Turn gifting on.

A Gifty order in your admin

A gift is a normal Shopify order paid at checkout. Until the recipient claims it, the shipping address is a placeholder and fulfillment is on hold. Do not ship an order that is on hold.

Claims and shipping

The recipient gets a link on your store, by email or from the giver. They unwrap the gift and enter their shipping address. They need no account and pay nothing. Gifty then updates the order with the real address and releases the hold. Fulfill it as you would any order. You are responsible for fulfillment and returns.

Refunds and tax

Checkout charges tax at your store's highest registered jurisdiction rate (the tax ceiling). When the real address arrives, Shopify re-rates the tax and Gifty refunds the difference to the giver. This is a tool, not tax advice. You remain responsible for your own tax remittance.

Shipping is not re-rated, which is why you set a flat gift shipping rate.

Expiry and cancellations

The claim window is 14 days by default and you can set it anywhere up to 55 days in settings. If a gift is not claimed in time, Gifty cancels the order, refunds the giver and restocks the item. No fee is charged, because the fee applies only to claimed gifts. Addresses on a gift are deleted 90 days after it ends.

Uninstalling

Shopify revokes access when you uninstall, so Gifty cannot refund or cancel orders afterwards, and open gift links stop working. Settings warn you how many open gifts an uninstall would strand. Before uninstalling, let open gifts finish or cancel them.

A day after uninstall, Gifty emails the givers, any recipients we emailed, and you. Your email lists the held orders to release or refund. If you reinstall within that day, those emails are cancelled. All shop data is deleted 48 hours after uninstall.